Introduction #

This section addresses platform access issues, such as login errors, transaction failures, and withdrawal difficulties. It also offers practical solutions.

Inability to Log In #

• Cause: Incorrect login details (e.g., case sensitivity or an extra space after your email or password).
  • Solution: Double-check and correct your login details.
• Cause: Poor internet connectivity.
  • Solution: Ensure a stable internet connection. If the issue persists on the app, try the web platform.

Inability to Initiate a Trade #

• Cause: Site downtime.
  • Solution: Record the issue (e.g., via a screen recording) and contact customer support.

Inability to Complete a Withdrawal #

• Cause: The platform doesn’t move to the next stage after entering withdrawal details.
  • Solution: Click outside the input box to highlight the “Continue” button, then proceed.

Contact Support #

If these solutions don’t resolve your issue, feel free to reach out to Zabira’s customer support:

• Chat: Available in the app or on the website.
• Phone: 09116266241, 09160006432 or 02018870002.
• Email: help@zabira.com

Our support team is available 24/7 to assist you.