Introduction #

This article addresses common verification challenges and provides solutions to ensure a smooth experience on Zabira.

Common Verification Issues #

2FA (Two-Factor Authentication) Issues #

Reason:

1. No code or invalid codes.
2. Account temporarily locked due to failed attempts.

Solution:

1. Ensure the authenticator app is linked to your Zabira account by: 

• Create a new profile on the Authenticator app.
• Copy the authentication key from your Zabira dashboard and paste it into the Authenticator app.
• The Authenticator app will generate a passcode.
• Copy the passcode and paste it on your Zabira dashboard, then click “VERIFY”.

2. Enter the code promptly as it is time-sensitive.
3. Wait and retry if your account is temporarily locked.

Change of Details #

Reasons: Update of email, phone number, or name.

Solution: Contact customer support for update request 

KYC Verification #

Reason:

1. Pending KYC verification.
2. Failed KYC verification due to mismatched details.

Solution:

1. Ensure all documents (ID, BVN, NIN and live capture) are uploaded.
2. Verify BVN and NIN matches your submitted documents.
3. Contact customer support for further assistance

Call to Action #

For unresolved issues, contact our support team:

• Email: help@zabira.com  
• WhatsApp: 09116266241/09160006432
• Helpline: 02018870002
• Live Chat (App Users): Click “Chat with us” on your dashboard.
• Live Chat (Web Users): Click the chat button at the bottom-right corner of your dashboard.

Thank you for choosing Zabira!