Introduction #

This guide provides solutions to common bill payment issues, including reasons and troubleshooting steps, to help you resolve challenges efficiently.

Common Bill Payment Issues #

Inability to Fund Betting Account #

Reasons:

1. Incompatible betting brand selected.
2. Insufficient Zabira wallet balance.
3. Incorrect betting ID entered.

Solutions:

1. Select the correct betting brand compatible with your ID.
2. Fund your Zabira wallet.
3. Reconfirm your betting ID and ensure it matches the selected brand.

Electricity Token Not Received #

Reasons:

1. Incorrect meter number entered.
2. Full email inbox preventing token receipt.
3. Network downtime from the electricity provider.

Solutions:

1. Verify your meter number and retry.
2. Clear email inbox or check spam folder.
3. Contact customer support for further assistance.

Pending Bill Payment/Reversal #

Reasons:

1. Payment is still processing.
2. Transaction failed and awaiting reversal.
3. Network glitch from  service provider.

Solutions:

1. Wait for the transaction to process completely
2. Request to chat customer support agent if unresolved.

Call to Action #

If the above solutions do not address your issues, please contact our customer support team:

• Email: help@zabira.com
• WhatsApp: 09116266241/09160006432
• Helpline: 02018870002
• Live Chat (App Users): Click “Chat with us” on your dashboard.
• Live Chat (Web Users): Click the chat button at the bottom-right corner of your dashboard.

Thank you for choosing Zabira!