Introduction #

Gift cards are a convenient way to give gifts or make purchases online and in-store. However, issues such as declined transactions, delayed card processing, gift card modification, or failed gift card purchases can arise. Understanding the causes of these issues can help you resolve them effectively.

Reasons for Declined Trades #

Gift card transactions may be declined for the following reasons:

1. Used Card: The card has already been used, and there is no balance left.
2. Invalid Card: The card details are incorrect, blurred, scratched, or inputted incorrectly.
3. Information Card: Certain cards, like Google gift cards, require proper activation before redemption.
4. Others: Issues such as submitting random pictures, unscratched cards, or unsupported gift cards.

Troubleshooting Tips: #

• Issue: Used Card
• Solution: Contact the sender or card support for details about when and by whom the card was used. Provide evidence to us for further investigation.

• Issue: Invalid Card
• Solution: Reach out to the sender or card support to get the correct code or ensure the code is typed correctly.

• Issue: Information Card
• Solution: Ask the sender to return to the store for proper activation.

Reasons for Delayed Card Transactions #

Delayed transactions can occur due to:

1. Gift Card Type: Some cards, such as Sephora, Nordstrom, Walmart, Vanilla, Visa, Nike, Amex, and Target, are known as “store cards” and take longer to process.
2. Trading Time/Processing Time: Different issuers have varying processing times, causing occasional delays.
3. Site Issues: Technical problems can delay processing.

Troubleshooting Tips: #

• Issue: Gift Card Type
• Solution: Certain gift cards take 1-2 hours to load. Kindly exercise patience.

• Issue: Processing Time
• Solution: Please wait; feedback will be shared once the transaction is completed.

• Issue: Site Issues
• Solution: Contact customer support for assistance.

Reasons for Gift Card Modification #

Gift card modifications refer to changes made after a card is uploaded. These issues may arise due to:

1. Incorrect gift card value.
2. Wrong country selection.
3. Incorrect card quantity.
4. Wrong card type.

Solution: Double-check all inputs before submitting the card for processing as our operators will modify the cards when and where necessary

Reasons for Failed Gift Card Purchases #

A gift card buy might fail for these reasons:

1. Insufficient Funds: Your wallet doesn’t have enough balance.
2. Wrong Email Address: The email provided is incorrect.
3. Technical Issues: Errors on the website.
4. Card Not Available: The gift card is temporarily out of stock.

Troubleshooting Tips:

• Issue: Insufficient Funds
• Solution: Ensure your wallet is adequately funded.

• Issue: Wrong Email Address
• Solution: Verify and update your email address.

• Issue: Technical Issues
• Solution: Contact customer support for help.

• Issue: Card Not Available
• Solution: Wait until the card is back in stock or choose a different card.

Contact Support: If none of these steps resolve the issue, contact our support team via:

• Chat: Use the in-app or web chat option.
• Phone: 09116266241, 02018870002.
• Email: help@zabira.com