| S/N | Issue | Possible Reasons | Solutions |
| 1 | Delayed or Pending Withdrawal | 1.Withdrawal failed
2.Awaiting status of the transaction or longer processing times 3.Network congestion, system maintenance. |
1.Reversals are typically done within 5 minutes after status confirmation
2.Contact customer support if unresolved after 5 minutes with your email address and full details of the expected withdrawal |
| 2 | Cancelled/Failed Withdrawal | 1.General bank issue (NIBSS)
2. Unverified bank account 3.Transaction limit exceeded 4. Bank network glitch |
1.Verify your bank account.
2. Check your transaction limit. 3.Contact customer support. |
| 3 | Unable to Withdraw | 1. Incorrect account details
2. Insufficient balance 3. Incorrect transaction PIN 4.Below minimum withdrawal amount |
1.Ensure account details and PIN are correct.
2.Maintain the required balance. |
| 4 | Fund Not Received | 1. Slow bank network
2.Issues from bank processing network(NIBSS) |
1. Contact your bank with the transaction ID
2. If unresolved, contact Zabira support. |
| 5 | Pending Deposit | 1.Processing delay
2.Bank network issue |
1. Kindly wait while the transaction is processed.
2. Ensure your bank network is stable. | |
| 6 | Failed Deposit | 1.Incorrect payment details
2.Expired deposit virtual account 3. BVN not linked |
1.Double-check account details and ensure payment is made promptly.
2.If not reversed or resolved , contact support. |
| 7 | Deposit Not Reflecting | Deposit made from an unverified account | 1.Ensure deposits are made from your linked BVN account.
2.Contact support if unresolved. |
| 8 | Tracking Withdrawal Status | Check transaction history, email notifications, or bank statements. Contact support if unclear. |
Call to Action #
If the solutions above do not resolve your issue, please contact our customer support for further assistance:
- Email: help@zabira.com
- WhatsApp: 09116266241/09160006432
- Helpline: 02018870002
- Live Chat (App Users): Click “Chat with us” on your dashboard.
- Live Chat (Web Users): Click the chat button at the bottom-right corner of your dashboard.
